"The lesson has been: If you are looking for where to assign blame or find solutions, then don't look outside yourself," says Mark Richman, president of Skeleton Key. "I can't control the economy, but I can control my response to it. We have been deliberate in our actions for the last year, and that has allowed us to achieve our goals despite the economy."
(As seen in the St. Louis Small Business Monthly, http://www.sbmon.com/, October 2010).
--Ron Ameln, SBM